We no longer offer hearing aid services at the Leeds General Infirmary. If you wish to book a hearing aid repair appointment, please note our telephone number has changed for booking to: 0113 5181823 or you can email us at [email protected]
Contact us
Email – [email protected]
When emailing the department please include the following details:
- Your Full Name (Or the name of the person you are emailing on behalf of)*
- Date of Birth or NHS number
- A description of your enquiry
- A contact telephone number and name
* If you are emailing on behalf of someone else, please advise your connection to that person and include your name into the email.
We aim to reply to email enquiries within 48 hours.
If you have requested tubing to be posted out please allow up to 10 working days for delivery from 48 hours after your email.
We can no longer post batteries, but they can be collected from local health centres with your hearing and balance service battery issue card at the below locations:
- Armley Medical Centre – LS12
- Holt Park Surgery – LS16
- Thorpe Park Medical Centre – LS15
- Wetherby Health Centre – LS22
- Hunslet Health Centre – LS10
- Yeadon Health Centre – LS19
- Pudsey Health Centre (Mulbery Street) – LS28
- Seacroft Hospital – Hearing and Balance Service – LS14
Telephone
- For Audiology you will need Outpatient Services – just hold on the line
- Confirm your details
- Advise why you are calling
Some patients will need to be transferred to our Head and Neck Pod, for more complex Audiology enquiries.
If you are in a long queue, you will be given the option to select a ‘call back’. If you select this option you will not lose your place in the queue. When you reach Caller 1, one of our team will call you back regarding your enquiry.
Please note:
- We aim to answer calls within 8 minutes.
- Mondays between 08.30 am and 12.00 pm are our busiest times and may take up to 30 minutes to answer.
- We advise selecting the ‘call back’ option if you do not wish to hold on the line.
- You will not lose your place in the queue if you select the ‘call back’ option.
Accessibility Guide
The Trust’s accessibility guides, created by AccessAble, are a great way to help you navigate our sites. You can use them to find accessibility information, including details about car parking, lifts, toilets, main entrances, hearing loops, and much more.
View the Hearing and Balance Centre Accessibility GuideChanges to Adult Hearing and Hearing Aid Services
The contact telephone number to request a hearing aid repair or to request tubing and/or batteries is: 0113 5181823
The Hearing and Balance Service is now running services and appointments at Seacroft Hospital and our hearing aid repair clinics in the community. Unfortunately St James’s hearing aid repair clinic has now closed permanently. We are also offering postal services for standard hearing aid repairs and tubing replacements, so please do contact us on [email protected] or call 0113 5181823 if you feel it is urgent.
For postal hearing aid repairs please do not send these to the Leeds General Infirmary. Our new postal address is:
Hearing and Balance Service
Block 13, Seacroft Hospital
Leeds
LS14 6UH
Q: What if I require batteries for my hearing aid/s?
A: You can now collect your batteries from your local clinics as pre-covid arrangements. We can no longer post out battery supplies.
Q: What if I require replacement tubing for my hearing aid/s?
A: Please email us on the above address or call us on 0113 5181823 and we can post you some out.
Q: What if I lose my ear mould/s?
A: Please email us or call to discuss how we can help you. In some cases we may be able to order a replacement as some of our moulds have been electronically stored. If not, see below:
Q: What if i require a new mould?
A: Please email us or call to discuss how we can arrange to see you to organise a new ear mould impression should one be required.
Q: What if I lose my hearing aid/s?
A: Please email or call us to discuss replacement devices. Please note that the NHS Trust now makes a charge for hearing aid/s that are lost or damaged through neglect. We can discuss this further with you when you have contacted us.
From the 1st January 2019 an national charge for lost hearing aid devices was put in place for the NHS. This stands at a national charge of £80 per hearing aid device. Please email or telephone us if you have any queries regarding this.
Q: What if my hearing aid becomes faulty or stops working?
A: If your hearing aid is not working, try replacing the battery. If it still does not work, please check to see if the tubing is blocked (wax/debris) and if it can be removed safely to clean if appropriate.
You can also try looking at the C2Hear online videos.
You can also email or call us if you require further help or advice.
Q: How do I make sure my hearing aid/s are clean?
A: You can use unscented wipes/antibacterial wipes to clean your ear mould or rubber dome if you have this type of hearing aid. You can also remove the mould from the hearing aid hook and wash the mould in warm soapy water and leave to dry overnight. Please ensure there is no water left in the tubing as this may prevent the sound getting through (a small gentle shake can dislodge water in the tube easily). Do not get the electronic part of the hearing aid wet.
The tubing can be cleaned using a pin or paperclip; you can also use a small brush such as a dental brush to clean the tubing. If you are not sure how to do this, please ask the audiologist at your next appointment.
You may find watching the above self-help videos helpful.
Q: I feel that my hearing has changed, what can I do?
A: Please email or call us and an audiologist will be happy to talk through the options with you.
Please note that we require to see and check your hearing aid and view the condition of your ears before we can proceed with hearing assessment should you request it. The audiologist who sees you will be able to arrange an appointment if it is necessary.
We cannot test hearing at any of our repair clinics.
Personal information changes
It is very important you inform us by telephone, letter or email if your name, address and/or telephone number changes. Even if you have updated your information at your General Practitioners, this may not be automatically updated at the hospital.
Adult Hearing Services Children’s Hearing ServicesAbout us
The Leeds Teaching Hospitals Hearing and Balance Service provides a full range of Hearing and Balance services for both adults and children including:
- Adult hearing assessment (Seacroft Hospital and Wharfedale Hospital sites only)
- Adult hearing aid fitting (Seacroft Hospital and Wharfedale Hospital sites only)
- Adult hearing aid aftercare clinics (Seacroft & Wharfedale Hospitals, local community clinics)
- Children’s hearing assessment (Seacroft Hospital)
- Children’s hearing aids (Seacroft Hospital)
- New born hearing assessments (Seacroft Hospital)
- Balance assessment/advice (Leeds General Infirmary)
- Tinnitus management/advice (Seacroft Hospital)
- Other specialised clinics (Seacroft Hospital)
Our highly qualified staff are able to expertly undertake hearing assessment and the fitting of digital hearing aids for both adults and children.
If you would like to make an appointment please ask your GP to make a referral.
Contact us
Hearing and Balance Service
Block 13, Seacroft Hospital
Leeds
LS14 6UH
For General Enquiries: 0113 264 8164
For Adult Hearing Aid Repair Services: 0113 5181823
Email: [email protected]